Shipping policy

Processing Time Since our sticks are finished and ready to ship, orders are typically processed and shipped within 2-3 business days.

Insurance & Signature Confirmation Due to the high value and unique nature of our 1-of-1 builds, all shipments are fully insured and require a direct Adult Signature upon delivery. We cannot waive this requirement. Please ensure you ship to an address where someone will be available to sign for the package. This protects both you and us from package theft.

International Shipping We ship globally. Please be aware that as the buyer, you are responsible for any VAT, tariff, or customs duties required by your country. We cannot mark items as "Gift" or lower the declared value, as this voids the shipping insurance.

International Duties & Refusals Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. Refused Shipments: If you refuse a shipment due to unexpected import fees, the cost of the original shipping plus the cost of returning the package to us will be deducted from any refund issued.